ORDER AND SHIPPING

  • For India Orders: All domestic orders are processed within 2 business working days. For South India, orders will be delivered within 3 – 5 business working days (Monday – Friday). For North India, orders will be delivered within 5 – 10 business working days depending on your location.
  • For International Orders: All international orders are processed within 3 business working day. Orders will be delivered within 10 -15 business working days depending on your location.
  • Iraa Organics is not responsible for damage after delivery.
  • For any complaints with regards to your order please contact +91-9345320312 within 5 business working days (Monday – Friday) of your order delivery for resolution.
  • Shipping and handling rates may vary based on product, packaging, size, volume, type, location and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
  • You will receive notifications via text or email about the status of your orders. You can even track them via our tracking feature on the website.
  • If you have any queries related to your order, you can contact service@iraacare.com for assistance.

RETURNS & REFUNDS POLICY

  • At Iraa Organics, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
  • Iraa Organics is not responsible for any damage caused after delivery.
  • In case the product is received in a damaged (broken, leakage or any other condition), refund or replacement will take place only if informed within 24 hours with video proof of unboxing, from the time of delivery. Please take the video without any cut, copy, or pause in between. Resealing of the package after opening and taking video will not be acceptable at any cause.
  • Returns and exchanges requests will be subject to checking and vetting by Iraa Organics.
  • The customer is required to inform at +91-9345320312 and email us at service@iraacare.com within 48 hours of delivery. Please provide your order number, name, address, and date of delivery with a brief description of the issue for our understanding. The products must be returned in a sale-able condition with the original receipt intact and in their original packaging, in an undamaged condition and subject to following terms-
  • Returns and exchanges requests will be subject to checking and final approval by Iraa Organics. Only after we receive the returned products your replacement will be processed. Damages due to neglect, improper usage or wrong application will not be covered under this Policy. Once your exchange request has been accepted, the process will be completed within 7-21 business days.
  • All items, once dispatched, are considered sold. No refunds will be processed once the order has been dispatched.

BULK PURCHASES

For Bulk orders or purchases or for retailing our products in your city, Please mail us to service@iraacare.com to know in detail

  • For Corporate Gifting or Wedding Gifts or Bulk Purchases or Retailing our products in your city, we offer considerable amount of discount for your bulk order. 
  • All orders must be paid in full before we can process the order.
  • We need a lead time of 7 working days to process the bulk orders. If our regular stock is in an “overstock” situation, we will pull from our stock inventory and ship the order immediately.
  • No refunds or returns on Bulk sizes
  • For additional questions regarding the Bulk Purchases, Please mail us to service@iraacare.com